Professional Services
Consulting
Expertise to implement and optimise your system
COA Solutions considers itself to be a market-leading 'solutions' company - one that combines great technology with experienced consulting services to effect highly successful solutions with a strong and early return on investment.
PRINCE2 guidelines
COA Solutions delivers a comprehensive range of project management services, from initiation through to installation, configuration, integration and migration. Following PRINCE2 guidelines, each Project Manager has years of experience, within COA Solutions, of deploying rapid ROI on projects across organisations large and small. The benefit of this approach for our customers is a greater guarantee of success at a much lower cost.
512 man-years of experience
COA Solutions has ensured that we maintain unrivalled access to some of the best consultants and technical specialists working in the industry. With over 512 man-years of experience across our teams, COA Solutions provides our customers with consultancy services, technologies and solutions that, in conjunction with our clients' project teams, deploy successful solutions.
Our services include:
- Best practice reviews
- Deployment services
- Data migration services
- Infrastructure design
- Audits/design and implementations
With over 100 expert consultants having successfully implemented our systems in thousands of customer sites, COA Solutions has the expertise and depth of knowledge to help you meet your business challenges and maximise the impact and benefit of the system.
Visit our events page details of future training »
Customers and partners can also visit the Portal »
Professional Services - Consulting
Expertise to implement and optimise your system
COA Solutions considers itself to be a market-leading 'solutions' company - one that combines great technology with experienced consulting services to effect highly successful solutions with a strong and early return on investment.
PRINCE2 guidelines
COA Solutions delivers a comprehensive range of project management services, from initiation through to installation, configuration, integration and migration. Following PRINCE2 guidelines, each Project Manager has years of experience, within COA Solutions, of deploying rapid ROI on projects across organisations large and small. The benefit of this approach for our customers is a greater guarantee of success at a much lower cost.
512 man-years of experience
COA Solutions has ensured that we maintain unrivalled access to some of the best consultants and technical specialists working in the industry. With over 512 man-years of experience across our teams, COA Solutions provides our customers with consultancy services, technologies and solutions that, in conjunction with our clients' project teams, deploy successful solutions.
Our services include:
- Best practice reviews
- Deployment services
- Data migration services
- Infrastructure design
- Audits/design and implementations
With over 100 expert consultants having successfully implemented our systems in thousands of customer sites, COA Solutions has the expertise and depth of knowledge to help you meet your business challenges and maximise the impact and benefit of the system.
Visit our events page details of future training »
Customers and partners can also visit the Portal »
Professional Services - Training
Getting the most from your investment
Proper training of end-users is a vital aspect of any successful system implementation. Return on your project investment is maximised by ensuring that your people's effectiveness and productivity is delivered through high quality education and training solutions.
This is critical in the initial phases of system implementation, but also holds true throughout the life of the system, allowing you to maximise the ongoing benefit from your investment.
Our professional training consultants can deliver a high level of knowledge and skills transfer to both the project team as well as to your end-users. Classes can be delivered on-site or in fully equipped COA Solutions training centres throughout the UK.
COA Solutions' training services provide multi-faceted solutions to make this happen, through:
- On-site one-to-one customised training solutions
- On-site specific and generic training solutions
- Regional generic training solutions
- Web-based 'rapid training solutions'
Our goal is to transfer effective training services in the most cost effective way.
COA Solutions' technical expertise, best practice experience and track record in using our software to solve business challenges ensure that our training programs offer real value to your employees in the most cost effective way.
Visit our events page details of future training »
Customers and partners can also visit the Portal »
Professional Services - Customer Support
Helping maintain & improve your system
COA Solutions has a network of dedicated help desk centres that operate under a 'Unified Support Process.' All agreements centre on a service level agreement and full reporting and transparency is provided to allow customers to monitor performance.
Over 60 support consultants
Our team of over 60 dedicated support consultants is committed to providing our users with a responsive, knowledgeable and professional support service. Working in product-based teams, but sharing a central methodology and support system, our objective is to get issues resolved as quickly and easily as possible.
Customers can log support calls via the telephone, email or the web through a dedicated customer web portal. The web interface is available on a 24 x 7 basis and features a knowledgebase of frequently asked questions and known fixes providing a 'self service' facility. This facility enables users to scan incidents prior to logging calls as well as allowing them to log enhancement requests.
Remote intervention if needed
In addition, COA Solutions' support analysts can undertake remote control intervention and remote database management to improve support accuracy and response rates.
COA Solutions is committed to ITIL standard incident and problem management procedures. All our support solutions are underpinned by formal agreement with our development division, allowing us to deliver effective resolution to both bespoke and core technology issues.
Professional Services - Bespoke Software Services
Extending your system
COA Solutions' applications are both sophisticated and extremely flexible. Occasionally, however, our users wish to extend the functionality of the standard system to cater for their own specific requirements. This could take the form of a simple customisation of the user interface, integration to another operational systems or simply the addition of new fields to records.
Our dedicated bespoke software developers address these requirements by working with our clients to make the application solution complete, in an environment that suits their technology needs.
All of our developers follow rigid development procedures and work in tandem with our dedicated project managers. Quality is central to everything we do and our custom development methodology ensures high customer satisfaction levels.
In addition, your bespoke solution is maintained in order to be fully upwardly compatible with latest releases of the core application.
Professional Services - Technical Services
Providing infrastructure and technology management advice
Supporting your system environment
Good quality technical solutions underpin the success of every system implementation and the right technical platform is a critical element in the investment profile of the systems of all our customers.
COA Solutions' Technical Services are perfectly positioned to solidly support your system environments and to deliver a level of comfort and assurance that the platform you select is fit for purpose and future-proofed. Our advice supports the solutions that we provide, helping you to hit the ground running and get the best out of your system.
Database administrator support
Many organisations are increasingly recognising that their ability to capitalise on the benefits of today's advanced modern software solutions can be compromised by insufficient in-house database administration resource. In-house database administrators may be overstretched, inexperienced or simply non-existent. Similarly, there may be no one to provide cover in case of absence.
This can lead to problems such as system disruption, data corruption or poor performance and inadequate future planning. Similar issues are faced by in-house resources when installing application fixes/builds from COA Solutions. Our remote technical services offers customers the option of outsourcing the application management to COA Solutions' own technical services team.
Our aim is zero unscheduled downtime
Whether you are looking for someone to provide temporary cover for sickness or full time support, our flexible offerings aim to deliver zero unscheduled down time by addressing problems before they arise. With database administration services we proactively measure and monitor your database to detect any impending problems.
What we can offer:
- System architecture, hardware sizing and operating platform advice
- Technical configuration reviews
- Product and patch installation
- Technical upgrades
- Technical system management training
- Operating system and database optimisation
- Disaster recovery advice
- Data scripting services, preparing shell scripts, sql script writing
- Data migration and database refresh services
The extensive knowledge and skills of our technical team is a powerful resource at your disposal and we can bring these compelling elements to you when we deliver our technical expertise to you.
Contact COA Solutions for more information.
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During the implementation, the COA Solutions team displayed exceptional project management skills. With such a short deadline to work to, COA Solutions was able to invest the right resources in the project at the right time. Ventura 
Finance & Accounting
Management
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